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Las Vegas – June 5, 2012 – The Call Center Challenge Roundtable Discussions are energetic, fast-paced, interactive dialogues that serve as a forum to jumpstart discussions about ideas and solutions from leading experts in the industry at IQPC 13th Annual Call Center Week.
Frank E. Paterno, vice president of marketing for Intelliverse, will moderate Table 5: Automation Strategies for Enhancing (Rather than Detracting) Customer Service.
During the discussion, Frank will focus the conversation on the following:
June 6 11:00 am
IQPC 13th Annual Call Center Week
Caesar’s Palace – Neapolitan Ballroom 3
Las Vegas, Nevada
Follow Intelliverse on Twitter for live updates from #CCW2012.
Intelliverse is a provider of cloud communications solutions for businesses. The company provides a complete, hosted cloud-based platform that integrates IVR, ACD and IP telephony into one solution, enabling enterprises to interact with customers more efficiently. By automating routine tasks such as call routing through customized solutions and consolidated reporting, Intelliverse provides comprehensive customer insight resulting in better business decisions. For more information, visit http://intelliverse.com/.